Privacy Policy

1. Information We Collect

a. Personal Information You Provide:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, email, and phone number (collectively, “Account Information”).
• Company or Organization Information: If you are a tenant, vendor, event, or business who registers with us, we will also be collecting information such as name, address, point of contact related to your organization or company (collectively, “Business Infomration”).
• Event Registration Information: If you are a visitor or guest to an event hosted within our services, you will also be submitting additional information related to the event and your capacity within the event (collectively, “Event Registration Information”).
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, “Other Information You Provide”).

b. Device & Usage Data (collected automatically):

• Device type, OS version, IP address
• App usage, session logs
• Access times, crash reports

c. Media & Permissions (only with consent):

• Camera: to scan QR codes at events
• Microphone: for features like voice notes (if enabled)
• Photos/Media: for uploading or saving images
• Location (if used): only when necessary for specific features

2. How We Use Your Data

• To register and authenticate users
• To manage event participation and vendor interactions
• To improve app performance and support
• To send essential notifications (e.g., updates or reminders)
• To generate insights for vendors and event organizers
• To communicate services updates
• To improve our marketing strategies

3. Sharing of Information

We do not sell your personal data.

We may share your data with:

• Vendors or organizers of events you participate in
• Service providers (e.g., cloud hosting, analytics, email and sms service)
• Authorities if legally required

4. Data Retention

We retain your data only as long as necessary to provide the service or as required by law. Users may request deletion at any time.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for data use
• Disable permissions via app or phone settings

For assistance, email: support@trxpo.id

6. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 (or under the age required by local law). Parents may contact us for deletion.

7. Data Security

We use industry-standard security practices, including encryption and secure storage, to protect your data.

8. Changes to This Policy

We may update this policy. Users will be notified of material changes through the app or via email.

11. Contact

Company: PT Expo Solusi Indonesia

Email: support@trxpo.id

Website: https://trxpo.id